{"id":17,"date":"2022-04-12T08:23:50","date_gmt":"2022-04-12T08:23:50","guid":{"rendered":"https:\/\/klbtheme.com\/clotya\/?page_id=17"},"modified":"2026-02-03T23:41:29","modified_gmt":"2026-02-03T23:41:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ziibaah.com\/ng\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7552302 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7552302\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e33d6ea\" data-id=\"e33d6ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd40697 elementor-widget elementor-widget-heading\" data-id=\"bd40697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8190cfb elementor-widget elementor-widget-text-editor\" data-id=\"8190cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At ZIIBAAH, every garment is crafted with care and attention to detail. Due to the nature of our production process, we do not offer cash refunds. However, we are committed to ensuring client satisfaction.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Refunds:<\/b><\/li>\n<\/ul>\n<p><b>We do not issue cash refunds<\/b><span style=\"font-weight: 400;\"> for any item once an order has been processed.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Exchange and Store Credit:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers may request an <\/span><b>exchange <\/b><span style=\"font-weight: 400;\">or <\/span><b>store credit equal to the value <\/b><span style=\"font-weight: 400;\">of the purchased item.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Store credit can be used toward any future purchase on <\/span><a href=\"http:\/\/ziibaah.com\"><span style=\"font-weight: 400;\">ziibaah.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Eligibility for Exchange\/Store Credit:<\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requests must be made within <\/span><b>24 hours<\/b><span style=\"font-weight: 400;\"> of delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items must be <\/span><b>unused, unworn, with original tags intact.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items must be returned in the same condition as received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Non-Eligible Items:<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Custom or personalised orders<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Sale or discounted items<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Items altered on request.\u00a0<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Processing Time:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once your return is received and inspected, we will notify you of approval and issue store credit or process your exchange within <\/span><b>7-10 working days<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>How to Initiate a Return or Exchange:<\/b><\/li>\n<\/ul>\n<p><b><\/b><span style=\"font-weight: 400;\">Please contact <\/span><span style=\"font-weight: 400;\">clientservices@ziibaah.com<\/span><span style=\"font-weight: 400;\"> with your order number and reason. Our client service team will guide you through the process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37d6960 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37d6960\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2828975\" data-id=\"2828975\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0202f63 elementor-widget elementor-widget-heading\" data-id=\"0202f63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead88b8 elementor-widget elementor-widget-text-editor\" data-id=\"ead88b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Late or missing refunds<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Sale items<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbf7af6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbf7af6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-673b687\" data-id=\"673b687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bbd160 elementor-widget elementor-widget-heading\" data-id=\"9bbd160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5566375 elementor-widget elementor-widget-heading\" data-id=\"5566375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.\u200b<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75a0904 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75a0904\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9b0917\" data-id=\"c9b0917\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d68fb8 elementor-widget elementor-widget-heading\" data-id=\"7d68fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gifts<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4ab37 elementor-widget elementor-widget-text-editor\" data-id=\"0e4ab37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-318903b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"318903b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-749b0d4\" data-id=\"749b0d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61b9744 elementor-widget elementor-widget-heading\" data-id=\"61b9744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipping returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49e318b elementor-widget elementor-widget-text-editor\" data-id=\"49e318b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e6348f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e6348f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b520cb0\" data-id=\"b520cb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cabaa2 elementor-widget elementor-widget-heading\" data-id=\"2cabaa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Need help?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd0256c elementor-widget elementor-widget-heading\" data-id=\"fd0256c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Contact us at {email} for questions related to refunds and returns.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy At ZIIBAAH, every garment is crafted with care and attention to detail. Due to the nature of our production process, we do not offer cash refunds. However, we are committed to ensuring client satisfaction.\u00a0 Refunds: We do not issue cash refunds for any item once an order has been processed. Exchange and Store<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn link\" href=\"https:\/\/ziibaah.com\/ng\/refund_returns\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":3634,"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/pages\/17\/revisions\/3634"}],"wp:attachment":[{"href":"https:\/\/ziibaah.com\/ng\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}