At ZIIBAAH, every garment is crafted with care and attention to detail. Due to the nature of our production process, we do not offer cash refunds. However, we are committed to ensuring client satisfaction. 

• Refunds:

We do not issue cash refunds for any item once an order has been processed.

• Exchange and Store Credit:

Customers may request an exchange or store credit equal to the value of the purchased item.

 Store credit can be used toward any future purchase on ziibaah.com. 

• Eligibility for Exchange/Store Credit:

• Requests must be made within 24 hours of delivery.
• Items must be unused, unworn, with original tags intact. 
• Items must be returned in the same condition as received.
• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect. 

• Non-Eligible Items:

• Custom or personalised orders

• Sale or discounted items

• Items altered on request. 

• Processing Time:

Once your return is received and inspected, we will notify you of approval and issue store credit or process your exchange within 7-10 working days. 

• How to Initiate a Return or Exchange:

Please contact clientservices@ziibaah.com with your order number and reason. Our client service team will guide you through the process.