{"id":17,"date":"2022-04-12T08:23:50","date_gmt":"2022-04-12T08:23:50","guid":{"rendered":"https:\/\/klbtheme.com\/clotya\/?page_id=17"},"modified":"2026-02-03T23:10:29","modified_gmt":"2026-02-03T23:10:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ziibaah.com\/uk\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7552302 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7552302\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e33d6ea\" data-id=\"e33d6ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd40697 elementor-widget elementor-widget-heading\" data-id=\"bd40697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8190cfb elementor-widget elementor-widget-text-editor\" data-id=\"8190cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At ZIIBAAH, every garment is crafted with care and attention to detail. Due to the nature of our production process, we do not offer cash refunds. However, we are committed to ensuring client satisfaction.\u00a0<\/span><\/p><ul><li aria-level=\"1\"><b>Refunds:<\/b><\/li><\/ul><p><b>We do not issue cash refunds<\/b><span style=\"font-weight: 400;\"> for any item once an order has been processed.<\/span><\/p><ul><li aria-level=\"1\"><b>Exchange and Store Credit:<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">Customers may request an <\/span><b>exchange <\/b><span style=\"font-weight: 400;\">or <\/span><b>store credit equal to the value <\/b><span style=\"font-weight: 400;\">of the purchased item.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0Store credit can be used toward any future purchase on <\/span><a href=\"http:\/\/ziibaah.com\"><span style=\"font-weight: 400;\">ziibaah.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><ul><li aria-level=\"1\"><b>Eligibility for Exchange\/Store Credit:<\/b><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requests must be made within <\/span><b>24 hours<\/b><span style=\"font-weight: 400;\"> of delivery.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items must be <\/span><b>unused, unworn, with original tags intact.\u00a0<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items must be returned in the same condition as received.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.\u00a0<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Non-Eligible Items:<\/b><\/li><\/ul><ul><li aria-level=\"1\"><b>Custom or personalised orders<\/b><\/li><\/ul><ul><li aria-level=\"1\"><b>Sale or discounted items<\/b><\/li><\/ul><ul><li aria-level=\"1\"><b>Items altered on request.\u00a0<\/b><\/li><\/ul><ul><li aria-level=\"1\"><b>Processing Time:<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">Once your return is received and inspected, we will notify you of approval and issue store credit or process your exchange within <\/span><b>7-10 working days<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><ul><li aria-level=\"1\"><b>How to Initiate a Return or Exchange:<\/b><\/li><\/ul><p><b><\/b><span style=\"font-weight: 400;\">Please contact <\/span><span style=\"font-weight: 400;\">clientservices@ziibaah.com<\/span><span style=\"font-weight: 400;\"> with your order number and reason. Our client service team will guide you through the process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy At ZIIBAAH, every garment is crafted with care and attention to detail. Due to the nature of our production process, we do not offer cash refunds. However, we are committed to ensuring client satisfaction.\u00a0 Refunds: We do not issue cash refunds for any item once an order has been processed. Exchange and Store<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn link\" href=\"https:\/\/ziibaah.com\/uk\/refund_returns\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":19,"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":4333,"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/pages\/17\/revisions\/4333"}],"wp:attachment":[{"href":"https:\/\/ziibaah.com\/uk\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}